Delete Your Account

1.Delete your account in the app

The fastest way is inside the app. You need to be signed in. There is no waiting period: once you confirm, your account is deleted straight away.

MatchNBook (Customer app)

• Open the Profile tab and tap Edit Profile.
• Scroll to the bottom, to the Account section, and tap Delete Account.
• Read the message and confirm.

MatchNBook Expert (Tasker app)

• Open the Profile tab and go to Settings.
• Scroll to the bottom, below Log Out, and tap Delete Account.
• Read the message and confirm.

If you use both apps with the same phone number, you have one account. Deleting it removes your customer and tasker profiles.

2.If you cannot open the app

Email [email protected] from the email address on your account, or tell us the phone number on the account. Put “Delete my account” in the subject. We may ask you to confirm who you are before we delete anything, so that nobody can delete someone else’s account.

We aim to reply within 30 days.

3.Before you delete

• Active jobs and held payments. We cannot delete an account while a job is in progress, while a payment is on hold, or while a refund is still being processed. The app will tell you. Finish or cancel the job first, then try again.
• Taskers: your Stripe account. Your payout account at Stripe belongs to you and is not closed when you delete your MatchNBook account. Manage it, and any balance in it, in your own Stripe dashboard.
• Taskers: subscription. Deleting your account ends your tasker access, so there is nothing to renew.
• Deleting cannot be undone. We cannot restore your jobs, messages, reviews or documents afterwards. You can sign up again later with the same phone number as a new account.

4.What is deleted

When you delete your account we delete the information we hold about you in MatchNBook, including:

• Your profile: name, phone number, email address, photo and saved addresses.
• Your tasks, applications, hires, messages, schedules and notifications.
• Reviews you wrote and reviews written about you.
• For taskers: your categories, vehicles, licences, insurance and identity documents, and tax declarations.
• Your saved settings, notification tokens, and records of the terms you accepted.
• Your sign-in. You are signed out on every device.

5.What may remain

• Records held by other companies. Our payment processor (Stripe), our background-check provider, and Apple and Google keep some information under their own policies and legal duties. Deleting your MatchNBook account does not delete those records.
• Information we must keep. Where the law requires it, or where we need it to prevent fraud, keep people safe, or deal with a legal claim, we keep only what is needed and only for as long as needed, as described in our Privacy Policy.
• Messages and reviews seen by others. Anything you already sent to another person, or they saved on their own device, is outside our control.

6.Questions